FAQ

Order & Products

How do I find my correct size? Each product includes a size chart and fit tips where available. If you have any further questions, we're happy to assist you via email.

Payment options

What payment methods does VONOA offer? We want to make paying as convenient as possible for you. With us, you can choose between:

• Credit card (Visa, MasterCard, American Express)

• TWINT

• PayPal

• PostFinance

• Prepayment (bank transfer)

• Purchase on account (via third-party provider, subject to credit check)

  Shipping & Delivery

  How long does shipping take within Switzerland? Delivery times are typically 4–6 business days (worldwide) . Your order will be carefully packaged. Delivery times may vary depending on the destination country/transportation.

Customs & international orders

Are there customs fees if I order from abroad? Deliveries outside of Switzerland may incur additional customs fees, taxes, or import costs . These are levied by the relevant authorities in your country and are the responsibility of the buyer.

Tip: Check with your customs office in advance about possible fees – this way there will be no surprises when you receive your parcel.