1. Scope

The following General Terms and Conditions (GTC) apply to all orders placed via our website. The offer on this website is directed exclusively to consumers residing in Switzerland (hereinafter "Customer").

A consumer is defined as a natural person who maintains a business relationship with VONOA that cannot be attributed to their commercial or independent professional activity. Orders in quantities exceeding normal household quantities may be rejected without justification.

VONOA reserves the right to change these Terms and Conditions at any time. The version of these Terms and Conditions applicable at the time of the order shall prevail, and these cannot be unilaterally changed for that order. Customer terms and conditions that conflict with or deviate from these Terms and Conditions will not be recognized.

The operator of this website is VONOA.

2. Information on this website

VONOA provides information about products and services. Price and product range changes, as well as technical modifications, are reserved. All information on www.vonoa.shop (product descriptions, images, illustrations, videos, dimensions, weights, technical specifications, accessory relationships, and other information) are for illustrative purposes only and are to be understood as approximate values. They do not constitute any assurance of properties or guarantees, unless explicitly stated otherwise. VONOA endeavors to provide all information on this website correctly, completely, up-to-date, and clearly arranged; however, VONOA makes no express or implied warranty for this.

All offers on this website are subject to change and are not to be understood as binding offers.

VONOA cannot guarantee that the listed products will be available at the time of order. Therefore, all information regarding availability and delivery times is subject to change at any time and without notice.

3. Prices

The sales prices listed on VONOA represent final prices and, unless otherwise stated, include statutory VAT and any other statutory taxes. Prices are net and in Swiss francs (CHF).

Unless otherwise stated, any shipping costs will be charged separately and are to be paid by the customer. Shipping costs are listed separately during the ordering process.

Technical changes, errors, and misprints are reserved. VONOA reserves the right to make price changes at any time and without prior notice. Consulting and support services are not included in the sales prices.

4. Conclusion of contract

The products and prices on this website are non-binding offers.

By placing an order through this website, including acceptance of these Terms and Conditions, the customer submits a legally binding offer to conclude a contract. VONOA will then send an automatic order confirmation via email, confirming that VONOA has received the customer's offer. Placed orders are binding for the customer. Unless otherwise stated, there is no right of return or withdrawal.

The contract is concluded as soon as VONOA sends a declaration of acceptance by email, confirming the dispatch of the ordered products or services.

Orders will only be shipped after full payment has been received (except for delivery against invoice) and provided the goods are available. If it becomes apparent that the ordered goods cannot be delivered or cannot be delivered in full, VONOA reserves the right not to accept or execute the order or to do so only partially. In such a case, VONOA will notify the customer by email. If the customer's payment has already been received by VONOA, the payment will be refunded to the customer. If no payment has yet been made, the customer is released from the obligation to pay.